Policies

Privacy Policy

Our Commitment To Privacy
At Lawns Farm Shop, we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal to be confidential. We provide this explanation about our information practices to show you our commitment to protect your privacy. 

The Information We Collect
At the time you register on our site, make a purchase request or agree to participate in a promotion, we collect and store the following types of information:

Name
Address
E-mail address
Telephone number
Credit/Debit Card Information

We need this information to provide goods and services that you request and to let you know of additional goods and services about which you might be interested. We may also use this information to customise your experience using our website.

We may ask you to submit information about other people if you order a gift to be sent directly to the recipient. In such circumstances, we will ask for the recipient's name, address, telephone number and e-mail address.

We may automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics and marketing partners. Although these partners log the information coming from our site on our behalf, we authorise how that data may and may not be used.

Our web-site analytics partners use this data in the aggregate to determine how visitors use our site so we can improve website experiences. In addition, this information is used to better serve you with appropriate and relevant marketing offers.

As part of our service, we use cookies to store and track information about you on our website. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it on subsequent visits; gather statistical information about usage by registered or unregistered users, and research visiting patterns. If you disable cookies on your computer, you will not be able to purchase Lawns Farm Shop goods online.

The Way We Use Information
Because our goal is to provide products that best meet your needs, we evaluate your personal interactions with us in an effort to bring you the products which best suit your tastes. In addition, we use your information to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customize our site's content, layout, and services.

When you supply us with your postal address or phone number you may receive periodic mailings or phone calls from us.

If you place a request for products or services, we use your personal information to ship your order; if the products or services are from a retail partner, we may provide your relevant information to that retailer for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.

We may also use or disclose information to resolve disputes or investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.

We may use your IP address to help diagnose problems with our servers, to manage our website and to enhance our site based on the usage pattern data we receive.

Security
We are committed to preventing others from unauthorised access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take several steps to protect the information we have about you, including the following:

We update and test our technology on a regular basis in order to improve the protection of customer information.

We require outside companies and independent contractors to whom we provide customer information for marketing, servicing or processing purposes to restrict the use of the information to those purposes and we prohibit independent use of such information.

Access to your information is controlled by strict internal procedures. We maintain policies about the proper physical security of workplaces and records.

Changes To Our Policy
The practices and policies contained in this disclosure are subject to change. Any such changes will be communicated through our website. Information collected before changes are made will be secured according to the previous Privacy Policy. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.

Your Consent
By using our website, you're granting express consent to the collection and use of your personally-identifying information in the manner we describe and for normal business communications.

How To Contact Us
To update, correct or delete your personal information, you can contact us at:

Lawns Farm - Customer Service
York Lane
Morthen, Rotherham
South Yorkshire, S66 9JH

We may be reached via e-mail at info@lawnsfarm.com
Or, you may reach us by telephone at 01709 700788

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections or changes.

Return Policy

If for any reason, you are unsatisfied with a product from Lawns Farm Shop, we will replace your product or issue you a refund whichever you prefer. 

When you order from Lawns Farm Shop, your satisfaction is always unconditionally guaranteed... so you can order with complete confidence. If at any time you have problems with an order, simply contact Customer Service. 

Our phone number is 01709 700788. 

Department Hours: 
Weekdays 10:00am to 6:00pm 
Saturday 10:00am to 6:00pm 
Sunday 10:00am to 4:00pm 

Or, feel free to send us an email 24 hours a day 7 days a week, to info@lawnsfarm.com  Please make sure to include as much order information as possible, to help us expedite your request.

We reserve the right to refuse shipment and issue a refund for any online order received.

Shipping Info

To ensure that your product arrives at its destination in wholesome condition, it's shipped using Lawns Farm Shop special packaging. All fresh and smoked meats are hand cut and individually vacuum-sealed. Some items may be frozen for guaranteed freshness. The meat is protected with a reusable insulated cooler.  Dry ice and/or gel ice packs are also added to keep the temperature cold and the product safe.

Orders after 10 am are processed as the next day.
(Example: Monday after 10 am goes to Tuesday order)

Lawns Farm Shop ships with Parcel Force.